Service Terms and Conditions

Terms and Conditions:
1. All activities are subject to The South African Lion Park (Pty) Ltd conditions for a particular activity;
therefore age, weight or weather restrictions etc. may apply.
2. The South African Lion Park (Pty) Ltd reserves the right to cancel an activity due to any
circumstance that the management of The South African Lion Park (Pty) Ltd may deem to render
the activity unsafe for animals, public or staff, in which case our refund policy will be
implemented. If the activity is deemed unsafe due to client behaviour or disposition (example
alcohol or drug intoxication), no refund shall be granted.
3. No shows by guests will forfeit full payment.
4. The South African Lion Park (Pty) Ltd reserves the right to refuse access or permission to
participate in any activity; as well as to remove any client from any activity and/or premises due to
health reasons, intoxication, violent or threatening behaviour or reason deemed to compromise
the general safety of the staff, animals or other members of the public
5. Whilst precautions are made to ensure the safety of all guests, all guests enter the premises and
participate in activities at their own risk.

Refund Policy:
The South African Lion Park (Pty) Ltd strives to provide our customers with an experience that meets or exceeds customer expectations. Should you feel that the service/product received does not meet these expectations, please discuss the matter with a member of our management team. It is our company policy to refund you in full should you not be fully satisfied with your experience, service or product received.

Cancellation Policy:
1. Provisional bookings are held for 24 hours unless otherwise arranged. If payment has not been
made within 24 hours, kindly contact us to ensure availability of the dates again before making
payment.
2. If payment is made after 24 hours without confirming availability and space/availability for the
activity is available, the booking will stand and be subject to our standard cancellation policy.
3. All client cancellations must be done in writing and sent via email to info@lionpark.com
4. Our cancellation policy is applicable to all services and/or activities booked through The South
African Lion Park (Pty) Ltd.
5. Bookings and payments for tours that do not have specified times/set departures/maximum
participants can be transferred to other dates without penalty.
6. Where a cancellation is made, a voucher for a similar activity (valid for six months) may be issued.
7. In the case of services being paid by a cash deposit; subsequent refunds are subject to deduction
of cash deposit fees.
8. Where a client cancels a paid booking for activities that have specified times/set
departures/maximum participants, or in the case of a lapsed booking; the client will forfeit 100%
of the total cost of services where the cancellation is made 7 days or less to the date of departure.
Where the date of departure is 8 to 14 days away, the client will forfeit 50% of the total cost of
services. Where the departure date is greater than 15 to 28 days, the client will forfeit 25% of the cost
of service.
9. All refunds (where granted) will incur a handling charge regardless of the reason for cancellation.
10. Postponements made by clients may incur charges if made within 7 days of the booked date.
11. Bank fees for credit card payments/bank transfers are strictly non-refundable.

Indemnity
The South African Lion Park (Pty) Ltd, [trading as Lion & Safari Park] the servants and agents are not liable for damage or injury to or death of any person and/or damage to vehicles and other property caused by the conditions of the roads and/or by the animals and/or by other vehicles and/or by the act or omission of its agents or servants, whether negligently and/or by any other cause whatsoever. Persons entering the park do so at their own risk. The right of admission is reserved to enter the property of the SA Lion Park (Pty) Ltd and the owners/management maintain discretion to allow admission.
• All persons interacting with any animals do so at their own risk, children must be accompanied by
an adult. The animals remain wild and injuries, scratches, bites etc. may occur when interacting
with any animal.
• Keep all windows closed and doors locked in any predator enclosure (lion, cheetah, wild dogs etc.)
• Obey all instructions from Park officials and take special notice of warning signs and guideline.
• Do not leave your vehicle for any reason. In case of emergency, phone 087 1500 100 for assistance. • Refer to further terms and conditions as displayed on our premises

Craft - Data Protection & Confidentiality

1. PROPRIETARY DATA
Ownership. Ownership in all proprietary Data, whether under its control or not, shall, as between the
Parties, continue to vest in the Party providing such data or to whom such data relates (“Owner”) and no
other Party shall obtain any rights therein save as is strictly required to carry out its obligations in this
Agreement. Privacy and protection of personal information.
General. Each Party is responsible for complying with its respective obligations under applicable privacy
and protection of personal information laws governing Proprietary Data.
Access. On the Owner’s reasonable written request, the other Parties will provide such Owner with the
information that they have regarding its proprietary Data and the processing thereof that is necessary to
enable the Owner to comply with its obligations under this clause 1 and applicable privacy, protection of
personal information and access to information laws. Without prejudice to the generality of the aforegoing,
Craft will comply with any personal information given to it by the XX as though the Protection of Personal
Information Act were fully in effect.
Restricted use. Each Party may only use an Owner’s Proprietary Data strictly to comply with their
obligations in terms of this Agreement and as otherwise required in terms of applicable Law or by any
Regulatory Authority. This means, amongst other things, that Craft may not contact any Loyalty Member of
the Loyalty Programme for any purpose other than as strictly required in terms of this Agreement. For the
avoidance of doubt, this means that Craft may not send any marketing material to such members. This
clause shall survive the termination of this Agreement
Preservation of integrity of Proprietary Data. The Parties shall take reasonable precautions to preserve
the integrity of proprietary Data and to prevent any unauthorised access, corruption or loss of proprietary
Data.
Return of data. On termination of this Agreement, each Party shall return to the respective Owner, in the
form in which it was received, all of such Owners proprietary Data or related information provided to the
Party for the purpose of the performance of this Agreement.

2. CONFIDENTIAL INFORMATION
Confidentiality obligation. Each Party (“Receiving Party”) must treat and hold as confidential all
information which it may receive from the other Parties (each a “Disclosing Party”) or which becomes
known to it during the currency of this Agreement.
Nature. The confidential information of the Disclosing Party shall include—
2.1.1 proprietary Data;
2.1.2 all information relating to—
2.1.2.1 the Disclosing Party’s past, present and future research and development;
2.1.2.2 the Disclosing Party’s business activities, pricing, products, services, customers, as well as
the Disclosing Party’s technical knowledge and trade secrets; and
2.1.2.3 the terms of this Agreement.

The Receiving Party’s obligations. The Receiving Party agrees that in order to protect the proprietary
interests of the Disclosing Party in the Disclosing Party’s confidential information—
2.1.3 it shall only use the confidential information for the purposes of complying with its obligations
under this Agreement;
2.1.4 it shall only make the confidential information available to those of the Receiving Party’s
Personnel who are actively involved in the execution of the Receiving Party’s obligations under
this Agreement and then only on a “need to know” basis;
2.1.5 it shall initiate internal security procedures reasonably acceptable to the Disclosing Party to
prevent unauthorised disclosure and obtain binding confidentiality undertakings from those
Personnel who need to be given access to confidential information;
2.1.6 subject to the right to make the confidential information available to its Personnel under clause 0,
it shall not at any time use any confidential information of the Disclosing Party or directly or
indirectly disclose any confidential information of the Disclosing Party to third parties; and
2.1.7 all written instructions, drawings, notes, memoranda and records of whatever nature relating to
the confidential information of the Disclosing Party which have or shall come into the possession
of the Receiving Party and its Personnel, shall be and shall at all times remain the sole and
absolute property of the Disclosing Party and shall promptly be handed over to the Disclosing
Party when no longer required for the purposes of this Agreement.

Effect of termination. On termination or expiry of this Agreement, the Parties will deliver to each other or,
at the Disclosing Party’s option, destroy all originals and copies of confidential information in their
possession.

Exceptions. These obligations shall not apply to any information which—
2.1.8 is lawfully in the public domain at the time of disclosure;
2.1.9 subsequently and lawfully becomes part of the public domain by publication or otherwise;
2.1.10 subsequently becomes available to the Receiving Party from a source other than the Disclosing
Party, which source is lawfully entitled without any restriction on disclosure to disclose the
confidential information; or
2.1.11 is disclosed pursuant to a requirement or request by operation of law, regulation or court order.

Survival. This clause is severable from the remainder of this Agreement and shall remain valid and binding
on the Parties, notwithstanding any termination, indefinitely.

Craft - Data Protection & Confidentiality

1. PROPRIETARY DATA
Ownership. Ownership in all proprietary Data, whether under its control or not, shall, as between the
Parties, continue to vest in the Party providing such data or to whom such data relates (“Owner”) and no
other Party shall obtain any rights therein save as is strictly required to carry out its obligations in this
Agreement. Privacy and protection of personal information.
General. Each Party is responsible for complying with its respective obligations under applicable privacy
and protection of personal information laws governing Proprietary Data.
Access. On the Owner’s reasonable written request, the other Parties will provide such Owner with the
information that they have regarding its proprietary Data and the processing thereof that is necessary to
enable the Owner to comply with its obligations under this clause 1 and applicable privacy, protection of
personal information and access to information laws. Without prejudice to the generality of the aforegoing,
Craft will comply with any personal information given to it by the XX as though the Protection of Personal
Information Act were fully in effect.
Restricted use. Each Party may only use an Owner’s Proprietary Data strictly to comply with their
obligations in terms of this Agreement and as otherwise required in terms of applicable Law or by any
Regulatory Authority. This means, amongst other things, that Craft may not contact any Loyalty Member of
the Loyalty Programme for any purpose other than as strictly required in terms of this Agreement. For the
avoidance of doubt, this means that Craft may not send any marketing material to such members. This
clause shall survive the termination of this Agreement
Preservation of integrity of Proprietary Data. The Parties shall take reasonable precautions to preserve
the integrity of proprietary Data and to prevent any unauthorised access, corruption or loss of proprietary
Data.
Return of data. On termination of this Agreement, each Party shall return to the respective Owner, in the
form in which it was received, all of such Owners proprietary Data or related information provided to the
Party for the purpose of the performance of this Agreement.

2. CONFIDENTIAL INFORMATION
Confidentiality obligation. Each Party (“Receiving Party”) must treat and hold as confidential all
information which it may receive from the other Parties (each a “Disclosing Party”) or which becomes
known to it during the currency of this Agreement.
Nature. The confidential information of the Disclosing Party shall include—
2.1.1 proprietary Data;
2.1.2 all information relating to—
2.1.2.1 the Disclosing Party’s past, present and future research and development;
2.1.2.2 the Disclosing Party’s business activities, pricing, products, services, customers, as well as
the Disclosing Party’s technical knowledge and trade secrets; and
2.1.2.3 the terms of this Agreement.

The Receiving Party’s obligations. The Receiving Party agrees that in order to protect the proprietary
interests of the Disclosing Party in the Disclosing Party’s confidential information—
2.1.3 it shall only use the confidential information for the purposes of complying with its obligations
under this Agreement;
2.1.4 it shall only make the confidential information available to those of the Receiving Party’s
Personnel who are actively involved in the execution of the Receiving Party’s obligations under
this Agreement and then only on a “need to know” basis;
2.1.5 it shall initiate internal security procedures reasonably acceptable to the Disclosing Party to
prevent unauthorised disclosure and obtain binding confidentiality undertakings from those
Personnel who need to be given access to confidential information;
2.1.6 subject to the right to make the confidential information available to its Personnel under clause 0,
it shall not at any time use any confidential information of the Disclosing Party or directly or
indirectly disclose any confidential information of the Disclosing Party to third parties; and
2.1.7 all written instructions, drawings, notes, memoranda and records of whatever nature relating to
the confidential information of the Disclosing Party which have or shall come into the possession
of the Receiving Party and its Personnel, shall be and shall at all times remain the sole and
absolute property of the Disclosing Party and shall promptly be handed over to the Disclosing
Party when no longer required for the purposes of this Agreement.

Effect of termination. On termination or expiry of this Agreement, the Parties will deliver to each other or,
at the Disclosing Party’s option, destroy all originals and copies of confidential information in their
possession.

Exceptions. These obligations shall not apply to any information which—
2.1.8 is lawfully in the public domain at the time of disclosure;
2.1.9 subsequently and lawfully becomes part of the public domain by publication or otherwise;
2.1.10 subsequently becomes available to the Receiving Party from a source other than the Disclosing
Party, which source is lawfully entitled without any restriction on disclosure to disclose the
confidential information; or
2.1.11 is disclosed pursuant to a requirement or request by operation of law, regulation or court order.

Survival. This clause is severable from the remainder of this Agreement and shall remain valid and binding
on the Parties, notwithstanding any termination, indefinitely.