Service Terms and Conditions

T&C
Refund Policy
A 100% refund will be granted should the Client / Operator cancel the booking, 24 hours prior to the date of the booking, or in the event of the activity being closed due to weather or maintenance.
Refunds can take up to 14 days to process.
No cash refunds will be allowed.
Voucher Policy - Unless otherwise agreed in writing all vouchers are valid for the period specified on the voucher. Vouchers are non transferable and cannot be exchanged for cash.
Tickets are multi entry, valid only for the calendar day of the ticket issued. A limited number of tickets are sold during each time slot.
Ticket times and queuing: please note that we have a “first come first serve policy” irrespective of the time given on your ticket.
Please note that Graskop Gorge Adventures reserves the right to increase ticket prices and change operating times without prior notice.

Terms And Conditions
Graskop Gorge Adventures is a business in the activity industry
Return and Refunds policy
The provision of goods and services by Graskop Gorge Adventures is subject to availability. In cases of unavailability,Graskop Gorge Adventures go to every endeavour to rebook/reschedule the service. If that is not possible, it will be considered to refund the client soon as possible.
Cancellation policy
30 days cancellation before arrival 100% refund
29 – 15 days cancellation before arrival 75% refund
14 – 4 days cancellation before arrival 50% refund
3 days-24 hrs cancellation before arrival 0% refund
Customer privacy policy
Graskop Gorge Adventures shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569
Payment options accepted
Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Graskop Gorge Adventures bank account, the details of which will be provided on request
Credit card acquiring and security
Credit card transactions will be acquired for Graskop Gorge Adventures via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Graskop Gorge Adventures separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Responsibility
Graskop Gorge Adventures takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
Country of domicile
This website is governed by the laws of South Africa and Graskop Gorge Adventures chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, enter your business address here .
Variation
Graskop Gorge Adventures may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by Graskop Gorge Adventures based in South Africa trading as Graskop Gorge Adventures and with registration number 2014/094232/07